Top management is fully committed to ensuring quality of service and the prevention of pollution. This commitment is embodied in the quality/environmental policy and extends to all staff. It is the Company's policy to maintain a formal system for reviewing and controlling each contract to ensure that all requirements are fully defined, that the Company can satisfy contractual requirements and quality control constraints and that any deviations from tender are satisfactory resolved.

The processes covered in this clause form a part of the network of inter-related processes within John E. Green Company management system. Customer focus when managing processes is an integral part of John E. Green Company management responsibility.

John E. Green Company management demonstrates, through its internal systems, that Customer needs and expectations have been determined and translated into applicable Customer requirements.